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Retrospec

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Whether you paid with Truemed, our HSA or FSA payment option, or any other method, we&apos;re here to help. For questions about your order status, shipping, product, or warranty, just reach out to our <strong>retrospec&#xA0;</strong>Customer Service team through our <span style="text-decoration:underline;"><a target="_blank" href="https://retrospec.com/pages/contact-us">Contact Us page</a></span>, and we&apos;ll take it from there.</span></p>

We're here to help with any retrospec order question, including orders paid through Truemed (our HSA/FSA option). Contact Customer Service anytime.

Contact retrospec Customer Service About a Truemed Order | retrospec

Order & Shipping

How do I cancel my order?

How do I cancel my order if it's already been shipped?

How do I receive free shipping?

Do you offer expedited shipping?

What should I do if I put the wrong shipping address?

Can I change my payment method for an order I've already placed?

Can I cancel my order if I haven't received a tracking number yet?

What can I do if I mistakenly shipped my order to the wrong address?

I just placed my order and according to the tracking number, it hasn't been shipped yet. Am I able to cancel it?

The product I want is out of stock, what do I do?

How long will it take to receive my order?

Where do you ship to?

What happens if I refuse delivery?

Where is my tracking number?

My tracking number isn't working.

My order arrived damaged, what do I do?

What is the processing time for an order paid through Truemed, retrospec's HSA/FSA payment option?

Who should I contact if I have a question about my order that was purchased with Truemed?

What are your financing options?

What payment methods do you accept?

Do you have any discount codes or coupons?

Do you have any military discounts?

Do you have gift cards?

How do I send a gift card?

What is the processing time for a Truemed HSA/FSA order? copy

Can I use my HSA/FSA card at retrospec.com?

Can I use my regular credit card at checkout for an HSA/FSA qualified item if I don't have my HSA/FSA card?

I don't have an HSA/FSA. Can I still use Truemed on retrospec.com?

Is Truemed legit?

How do I know if my purchase is FSA or HSA eligible?

Payments & Financing

What is your return policy?

When can I expect my refund?

How do I start a return?

Do you offer exchanges?

My bike isn't the right size, can I exchange it for a new one?

My bike isn't the right size, can I exchange it for a new one? copy

Can I exchange a bike purchased using Truemed, retrospec's HSA/FSA payment option?

Returns & Exchanges

Where are you located?

What are your hours?

How can I contact retrospec?

When was retrospec started?

Does retrospec have a retail store?

Where can I find retrospec products?

Do you have an ambassador program?

How can I be a dealer for retrospec?

Is retrospec a Chinese Company?

Is retrospec a US Company?

Is retrospec a real company?

What does "legacy" mean on our product pages?

Company & Partners

Can I order a customized bike?

How can I test ride a bike before buying?

Where are your bikes made?

What’s the difference between a step over and step through bike frame?

How do I choose the right bike for me?

Can I assemble my bike by myself?

Will you assemble my bike?

How much of the bike comes assembled?

Does retrospec sell replacement parts?

What is a coaster brake?

What is a flip-flop hub?

What is a sealed cartridge bearing hub?

What is a suspension fork?

What is internal cable housing?

Do your bikes come with kickstands?

What are the sizes of your bike tires?

Are all wheels compatible with your bikes?

Which of your bikes have aluminum frames?

What kind of tire tubes come with your bikes?

Are all your bikes compatible with your trailers?

Are all your bikes compatible with your baskets?

Are Retrospec car racks compatible with all retrospec Bikes?

Can I install a child's seat to any of your bikes?

Will Alder or Arroyo fit in the bottle cages on your bikes?

Can I add a watter bottle cage to my bike?

Which of your bikes fit on the Lenox Car Rack?

Is there a weight limit for your bikes?

How much do your bikes weigh?

Should I size up or down if I am in between bike sizes?

My bike was stolen.

How do I register my bike?

How high should I make the seat post?

Which way should the fork go?

Which valve mouths are compatible with your bikes tires?

Can I adjust the height of my bike's handlebar?

How can I remove my bike's tires?

Should I wear a helmet while biking?

How often should I tune my bike?

How do I take care of my bike?

How do you prevent bike rust?

Where can I get touch-up paint for my bike?

Why is the pedal hitting the front wheel of my bike?

My tires are flat and won't fill with air.

Product Help: Bikes

Where are your ebikes made?

What’s the difference between a step over and step through?

Where can I find a dealer to look at your bikes in person?

Is there a minimum age requirement on your ebikes?

What is the difference between Class 1, 2, and 3 ebikes?

Can you ride your ebikes at night?

Can you ride retrospec ebikes in the rain? Are your bikes waterproof?

Do your ebikes require maintenance?

Do your ebikes come in male and female versions?

Are your electric bikes waterproof?

Can I assemble my ebike by myself?

Will you assemble my ebike?

What is the max tire size I can put on an ebike?

How long does a charge last on a retrospec ebike?

How long does it take to charge the battery on a retrospec ebike?

Do your ebikes have gears?

What is the top speed on your ebikes?

How long do the batteries last?

What does "Class 2" mean?

What is the number of charging cycles for your battery/batteries?

Can I use the throttle the whole time without pedaling?

What is voltage? Why should I choose more or less voltage?

What are watts? Is a higher wattage important?

How many watts should I get?

Can I order my ebike with a right hand throttle?

Are all retrospec trailers compatible with retrospec ebikes?

Are all retrospec ebike baskets compatible with retrospec ebikes?

Are retrospec car racks compatible with retrospec ebikes?

Do you sell accessories for your ebikes?

Is there a weight limit for your ebikes?

How heavy are your ebikes?

Are your bikes single passenger?

Do your ebikes come in multiple sizes?

Where can I find my serial number?

How do I adjust my disc brakes?

What PSI do I need in my tires?

My front fender won’t reach or doesn’t fit properly. What should I do?

Does my bike need to be adjusted when it arrives?

What type of batteries does the headlight take? (Valen Rev)

Can I remove the battery from my ebike?

Can I stand up on my ebike's rear pegs?

Can my friend ride on the rear rack while I'm pedaling?

How should I store my ebike/battery long-term?

How do I wash my ebike?

Can I ride in the rain?

How do I ensure that the battery on my bike does not get stolen?

How do I adjust the pedal assist on the Jax, Valen, or Koa?

My tires are flat and won't hold air.

What does error 21 mean? How do I fix it?

What does error 22 mean? How do I fix it?

What does error 23 mean? How do I fix it?

What does error 24 mean? How do I fix it?

What does error 25 mean? How do I fix it?

What does error 30 mean? How do I fix it?

My ebike won't turn on, what do I do?

Do you sell replacement parts?

Bike arrived with bent fenders, can I get a replacement?

What does my ebike display error code mean?

Can I use Truemed, the HSA/FSA payment option, to purchase an ebike?

Product Help: EBikes

Are your helmets safe?

What does CPSC mean?

Are CPSC helmets safer than other helmets?

Are your helmets safe to use after they've been involved in an accident?

Can I use one of your helmets when riding a motor vehicle?

What is an "ErgoKnob"?

Are your bike baskets compatible with all of your bikes?

How do I find my helmet size?

How do I get my helmet to fit correctly?

How can I convert my ski helmet into a bike helmet?

Flip-flop hub instructions

Is it illegal to not wear a helmet?

How should I store my helmet?

Product Help: Bike Gear

What paddle board is best for beginners?

Will I need mounts on my car to transport my paddle board?

Are inflatable paddle boards sturdy?

Can I take a retrospec paddle board on a river with class 1 to 3 rapids?

Do you test the boards for leaking prior to delivery?

What is the difference between an iSUP and a regular paddle board?

Is the Weekender Electric Pump compatible with all iSUPs and platforms?

Is the Weekender Electric Pump compatible with the Coaster Inflatable Kayak?

Which replacement fins are compatible with what iSUPs?

Which paddle boards will fit in the iSUP backpack?

What size paddle board should I get?

How much do retrospec paddle boards/platforms weigh?

What is the weight limit for retrospec paddle boards & platforms?

How much do retrospec kayaks weigh?

What is the weight limit for retrospec kayaks?

How do I take care of my paddle board?

I lost my fins! What do I do?

Where can I get replacement parts for my inflatable paddle board or kayak?

My fins won't install properly. Help!

Should I wear a paddle leash?

Should I wear a lifejacket?

Product Help: Paddle

Who should I contact if I have a question about my order that was purchased with Truemed?Updated an hour ago