Order & Shipping

How do I cancel my order?

Fill out the form here right away and our team will reach out to you as soon as possible. Unfortunately, if it’s already been processed, we will not be able to cancel your order.

How do I cancel my order if it's already been shipped?

Orders that have already been shipped cannot be canceled. Once your order has been shipped, wait for it to arrive and return it following the instructions on our return policy. Please note that we do not cover shipping fees to return the item back to

Can I cancel my order if I haven't received a tracking number yet?

We will do our best to cancel your order; however just because you haven’t received a tracking number doesn’t mean the order hasn’t been shipped. There is often a few hour delay between an order being shipped and you receiving a tracking number. You

What should I do if I put the wrong shipping address?

In many cases, orders are sent to our warehouse for processing almost immediately after you place your order and shipping addresses can’t be updated. Regardless, please let us know right away if you entered the wrong address and we’ll do our best to

Can I change my payment method for an order I've already placed?

Unfortunately, there is no way to change the payment method of an order once it's been placed. If your order has not already been processed, we can cancel it and you will be able to place a new order. However, once your order has been processed, it c

What can I do if I mistakenly shipped my order to the wrong address?

If you realize that you have accidentally shipped your order to an incorrect address, please contact us as soon as possible with the correct details and the order number beginning with 'W'. We will do our best to amend the shipping information if the

I just placed my order and according to the tracking number, it hasn't been shipped yet. Am I able to cancel it?

No, if the order has a tracking number, then it’s already on the back of a trailer with the selected carrier and just hasn’t been scanned into their facility yet. On a normal weekday, it could take up to 48 hours (or longer during holiday/peak shippi

The product I want is out of stock, what do I do?

Sign up for back-in-stock notifications, and we’ll send you an email once we have more of the product you’re looking for!

How long will it take to receive my order?

Most of our orders are delivered using FedEx and USPS Parcel Select Ground services and arrive within 5 days after the order is processed, depending on where in the country you’re located. See the below map for a general estimate of delivery times, b

How do I receive free shipping?

We offer free shipping on all orders $35+! This offer is automatically applied to any order that meets this minimum requirement (not including tax), so no promo code needed.

What happens if I refuse delivery?

Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.

Where is my tracking number?

When your order is processed (typically 1-2 business days after your order is placed), we’ll automatically send you an email with your tracking number. If it’s been more than 2 business days since you placed your order and you still haven’t received

My tracking number isn't working.

This may be because there aren’t any shipping updates yet. Our automated shipping confirmation email is sent as soon as your package is pulled and packaged to be shipped, so it may take up to 24 hours for the tracking info to be updated. We thank you