Where are your ebikes made?
Our bikes are designed in-house here in Los Angeles and manufactured in China. We work intimately with our factories every step of the way from conception to completion on each of our models.
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Product Help: EBikes
What’s the difference between a step over and step through?
Our "step over" e-bikes have a tube going across the top of the bike that you have to swing your leg over to mount the bike. Our "step through" e-bikes either come without a top tube or sport a low top tube, which makes it so that you can step throug
Where can I find a dealer to look at your bikes in person?
We have a robust network of dealers all over the country where you can see, touch, ride, and check out our bikes IRL before purchasing. To find a dealer near you, check out our Dealer Locator.
Is there a minimum age requirement on your ebikes?
Riders must be over 14 years of age.
What is the difference between Class 1, 2, and 3 ebikes?
In the US, ebikes typically fall into one of three classes: Class 1, Class 2, and Class 3.
Can you ride your bikes at night?
We do not recommend riding at night. If you do have to ride your e-bike at night or in low-light conditions, always comply with laws and regulations (local and otherwise) for bicycle lighting. Use approved headlights (white), taillights (red) in addi
Can you ride Retrospec ebikes in the rain? Are your bikes waterproof?
Your ebike’s brakes will not work as well under wet or icy conditions. Take extra precaution in wet weather to assure safe stopping by riding slower than normal and applying your brakes well in advance of anticipated stops. We also don't recommend ri
Do your ebikes require maintenance?
Just like all bikes, our ebikes do require regular basic maintenance to keep you rolling.
Do your ebikes come in male and female versions?
We design all of our bikes to accomodate both sexes. However, we recommend bikes with step through frames for people who want an easier way to mount their bike, or who plan on wearing skirts or dresses while they ride.
Are your electric bikes waterproof?
Our ebikes are water-resistant, which means they can withstand rain and ride through wet climates successfully, however, they're not resistant enough to ride through heavy rains and puddles.
Can I assemble my ebike by myself?
Yes! We provide detailed assembly instructions for you to put your ebike together at home. However, we highly recommend bringing your bike to a local bike shop to have a professional bike mechanic check out your ebike before riding it. Some bike shop
Will you assemble my ebike?
Unfortunately, we are not able to offer assembly at this time. Many bike shops will offer assembly as a service, so we recommend looking into those options at your local bike shop.
What is the max tire size I can put on an ebike?
Each frame is different and can accommodate a different max tire size. Please see our tire size chart below to see which tire sizes your ebike can accommodate.
How long does a charge last on a Retrospec ebike?
Our ebikes can last up to 55 miles on a single charge depending on the model. Please see the chart below to see the range per model.
How long does it take to charge the battery on a Retrospec ebike?
All of our ebikes can fully charge within 7 hours, with most models taking between 5-6.
Do your ebikes have gears?
Yes they do. All of our current models of electric bikes have rear derailleurs and gears.
What is the top speed on your ebikes?
All of our ebikes reach a top speed of 20 mph.
How long do the batteries last?
Batteries tend to have a specific lifespan and generally last a few years at best. To get the longest amount of battery life possible, we recommend that you keep your battery at a constant temperature when it is not in use. The largest factor when it
What does "Class 2" mean?
All of our e-bikes are "Class 2" which means they have pedal assist and/or throttle assist that reach up to 20 mph max.
What is the number of charging cycles for your battery/batteries?
Can I use the throttle the whole time without pedaling?
Yes you can! However, this will drain the battery life a lot faster than if you were pedaling. The mile range will be shorter as well.
What is voltage? Why should I choose more or less voltage?
Voltage can be tricky to understand. Think of it as the pressure and strength of an electrical power source (like the water pressure of a hose). The higher the voltage, the more efficiently electricity passes through wires and motors, which translate
What are watts? Is a higher wattage important?
Wattage is considered the “power” of a system and determines the level of power output available and how far you'll be able to go on a single charge.
How many watts should I get?
We generally recommend higher wattage to customers who ride in hilly areas, plan to carry heavier cargo with them, or love faster rides! Our lower wattage bikes can do all of these as well, but the higher wattage bikes can reserve more energy while d
Can I order my ebike with a right hand throttle?
Unfortunately, all of our ebikes are designed with a left hand throttle which we cannot change in manufacturing.
Are all Retrospec trailers compatible with Retrospec ebikes?
Our trailers are compatible with the following electric bike models:
Are all Retrospec baskets compatible with Retrospec ebikes?
Our bike baskets are compatible with the following electric bike models:
Are Retrospec car racks compatible with Retrospec ebikes?
While our car racks are compatible with all of our manual (non-electric) bike models, they are not compatible with electric bikes.
Do you sell accessories for your ebikes?
Definitely! You can check out our accessories collection here that includes helmets, locks, baskets, and more!
Is there a weight limit for your ebikes?
The recommended weight limit on our electric bikes is 220lbs.
How heavy are your ebikes?
Are your bikes single passenger?
Our bikes are only single passenger and have a recommended weight limit of 220lbs.
Do your ebikes come in multiple sizes?
Beaumont Rev is offered in multiple sizes. All other ebike models (Chatham Rev, Chatham Rev Step Through, Beaumont Rev Step Through, Jax Rev, Valen Rev, and Koa Rev) are only available in one size.
Where can I find my serial number?
You can find your ebike’s serial number will be stamped on the bottom of the ebike between the two crank arms.
How do I adjust my disc brakes?
This video may help. If you still need some assistance with your brakes, we recommend taking your ebike to a maintenance professional to take a look.
What PSI do I need in my tires?
Check the sidewall of your tire, should be written on the there. It will be anywhere from 20 to 50 PSI. If you still need more assistance, email us at [email protected].
My front fender won’t reach or doesn’t fit properly. What should I do?
It sounds like your front fender is most likely on backwards. Please flip it around and try again. If you still have questions, please reach out to us at [email protected].
Does my bike need to be adjusted when it arrives?
Your bike will come about 80% assembled but we do recommend taking it into your local bike shop to be assembled and adjusted correctly before you go out on your first ride. You can use our dealer locator to find a shop local to you.
What type of batteries does the headlight take? (Valen Rev)
The headlight is powered by the bike's battery itself. You do not need other batteries.
Can I remove the battery from my ebike?
Of course! If you want to ride without the battery, you can easily remove the battery from its case and hop on.
Do you sell accessories for your ebikes?
Definitely! You can check out our accessories collection here that includes helmets, locks, baskets, and more!
Can I stand up on my ebike's rear pegs?
No, you cannot. The pegs are to rest your feet and cruise while riding. We do not recommend standing or putting your full weight on the pegs.
Can my friend ride on the rear rack while I'm pedaling?
No. All our bikes are designed for single riders. We do not recommend riding with multiple people on one bike.
How should I store my ebike/battery long-term?
If you are going on vacation or know that you won’t be riding your ebike for a while, we suggest that you run the battery down to about 40% before storing it at a constant, cool temperature.
How do I wash my ebike?
Wash your ebike with warm soapy water, and dry with a soft, nonabrasive cloth. Do not use strong chemicals or abrasives. Do not use a high pressure washer. Inspect your ebike while cleaning.
Can I ride in the rain?
Your bike’s brakes do not work as well under wet or icy conditions as they do under dry conditions. A safe braking distance in wet weather will be longer than in dry conditions. Take extra precautions in wet weather to assure safe stopping. Ride slow
Do your ebikes require maintenance?
Just like all bikes, our ebikes do require regular basic maintenance to keep your ride rolling smoothly.
How do I ensure that the battery on my bike does not get stolen?
The batteries on our ebikes are locked to the frame, so they cannot be taken off the bike without a key.
How do I adjust the pedal assist on the Jax, Valen, or Koa?
Please watch this video to see how to adjust the PAS on your bike. Follow these steps:. 1. Turn on bike. 2. Hold "set" button until it moves to setting screen. 3. Use + or - to move from level to level. 4. Once desired level is selected, hold "set" u
My tires are flat and won't hold air.
Flat tires are a bummer, especially when all you want to do is go for a ride. Sometimes you can’t see the damage or debris in the road that causes your bike tires’ tubes (the internal part that holds the air) to burst, but it happens to the best of u
What does error 21 mean? How do I fix it?
Error 21 means Current Abnormality. Generally means there is an issue with the controller. The Fix:. Check to see if the motor cable is connected properly or has been damaged. If there is no damage, take the controller and plug directly into the moto
What does error 22 mean? How do I fix it?
Error code 22 is Throttle Connection Error. 1.Throttle cable is not properly connected to the main wiring harness or has visible damage along the cable. 2. Hardware on the throttle has become dislodged due to damage. The Fix:. Your bike may have been
What does error 23 mean? How do I fix it?
Error 23 in Motor Connection Error. Wiring running from the rear hub motor to the controller is damaged/faulty/not connected. The Fix:. Firstly, please check the connection plugs of the display and motor separately. The plug of motor is near the rear
What does error 24 mean? How do I fix it?
Error 24 is a Motor Hall Sensor Error. The sensor within the rear hub motor is failing to read. Same with Error Code 23, there is an issue with the wiring running from the rear hub motor to the controller. The Fix:. Error between motor and controller
What does error 25 mean? How do I fix it?
Error 25 is Brake Sensor Connection Error. Connection error between the brakes and the bike itself. Brakes will still manually work, but not they are not in sync with the speedometer and LCD screen. The Fix:. 1. Make sure all cables are intact and pl
What does error 30 mean? How do I fix it?
Error 30 is a Communication Error - Unplugged Wiring. The only cause of this error is an unplugged cord somewhere running from the LCD screen to the controller. The Fix:. Follow the cable running from the LCD screen and ensure it is plugged in undern
My ebike won't turn on, what do I do??
First check the red button on the battery is in the on position. Once it is, check the battery life gauge located on the battery. If there are no lights lit up you need to charge your battery. If you do have lights lit in the gauge and it still doesn
Do you sell replacement parts?
Please reach out to us directly so we can check our availability and help you get the replacement part you need.
Bike arrived with bent fenders, can I get a replacement?
Yes, you can contact a member of our customer service team and they can help you out. You will need to provide pictures of the damages.