What is Shipping Protection?Updated an hour ago
What is Shipping Protection?
Shipping Protection is an optional add-on at checkout. If your order is lost, stolen, or damaged on the way to you, we’ll make it right quickly, without you having to deal with the carrier.
What’s Covered
- Lost packages: Your order stops moving, and carrier tracking confirms it’s lost.
- Stolen packages: Tracking shows “Delivered,” but your order never made it into your hands.
- Damaged items: Something arrives damaged from shipping. Depending on the damage, we may send a replacement part rather than a whole new item, so you can get back outside sooner.
Coverage starts when your order leaves our warehouse and ends when it’s delivered to the address you entered at checkout.
What’s Not Covered
- Changing your mind, ordering the wrong size, or wanting a different item. See our Return Policy.
- Packages still in transit, including weather or carrier delays
- Orders sent to an incorrect address entered at checkout
- Orders returned to us after missed delivery attempts
- Damage from use, assembly, or normal wear and tear after delivery. See our Warranty Policy.
- Claims filed after the deadlines below
How to File a Claim
Reach out to us by submitting a contact form within these timeframes:
- Lost packages: 7 days after the last tracking update, and no later than 30 days after your order ships.
- Stolen packages: Within 7 days of delivery confirmation.
- Damaged items: Within 7 days of delivery. Please include clear photos of the damaged item, the box and packaging, and the shipping label.
How We’ll Make It Right
Once your claim is approved, we’ll offer one of the following at our discretion:
- A replacement item (subject to availability), or
- A refund to the original payment method or store credit
Good to Know
- The Shipping Protection fee is non-refundable once your order ships.
- No Shipping Protection on your order? You’ll need to file a claim for lost, stolen, or damaged packages directly with the carrier.
- We review every claim and may decline any that show signs of fraud or misuse.
FAQ
Is Shipping Protection worth it?
Shipping Protection is optional, so it’s up to you. If your order is lost, stolen, or damaged in shipping, Shipping Protection lets us take care of it for you, so you don’t have to file a claim with the carrier yourself.