Returns are accepted for product refund if received at our warehouse within 50 days of the date of purchase. Returns are only accepted in retail condition in its original packaging. If an item is returned used or not in retail condition, a 50% restoc
After receiving your return, please allow our warehouse team a few days to inspect and restock it. Once that process is complete, we will issue your refund, which typically takes around 2-4 business days to reflect in your account (depending on your
You can start the return process by going to our return center here.
We are not currently offering exchanges. If you ordered the incorrect item or size, you can initiate a return on our page and place a new order at your convenience for the correct item.
We will gladly accept your bike as a return as long as it’s in retail condition and original packaging (see full return policy here). We strongly recommend using the sizing chart for the specific bike you’re interested in before making your purchase,